We have enabled mod_userdir Protection on the server.
Apache's mod_userdir allows users to view their sites by entering a tilde(~) and their username as the uri on a specific host. For example http://test.cpanel.net/~fred/ will bring up the user fred's domain. The disadvantage of this feature is that any bandwidth usage used by this site will be put on the domain it is accessed under (in this case test.cpanel.net). mod_userdir protection prevents this from happening. This also protects against people try to guess and find cpanel usernames on the server.
If you want to test your sites, ( in case you use windows XP or higher ) please add the lines in c:\Windows\System32\drivers\etc\hosts file:
208.43.54.176 domain.com
208.43.54.176 www.domain.com
208.43.54.176 support.domain.com
etc or any other site to test ( ensure you add the www also for other sites, if you want to test www.domain )
In case you are using Linux , add the same to the hosts file.
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